Customer Service Executive [shah Alam]
Subang, Selangor - Shah Alam, Selangor, Malaysia
Job Description
CUSTOMER SERVICE EXECUTIVE [SHAH ALAM]
Job Purpose:
The Executive is responsible for delivering positive experience to customers and preparing the provision of logistics and shipping services for the Group\xe2\x80\x99s business in respective regions.
Job Roles and Responsibilities
- Interact to build good commercial relationship with all customers.
- Establish insights into customers\xe2\x80\x99 needs and expectations, and provide inputs for product and service development.
- Monitor programs and procedures to ensure on-time delivery, customer satisfaction and positive customer experience.
- Establish in-depth working knowledge of the Company\xe2\x80\x99s systems and processes and the logistics industry as a whole.
- Deliver performance standards to meet service goals of the Company.
- Explore feedback and reports to the Company regarding service failures or customer concerns.
- Any other duties as & when assigned.
Qualifications
- GCE \xe2\x80\x98O\xe2\x80\x99 Level or equivalent
- Minimum 1 to 2 years in Customer Service, preferably in logistics, automotive and industrial sectors, and marine industries.
- Good communications and interpersonal skills.
- Good knowledge of logistics and operation processes in logistics, automotive and industrial sectors, and marine industries.
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Job Detail
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Job IdJD965859
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSubang, Selangor - Shah Alam, Selangor, Malaysia
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EducationNot mentioned