Job Description

MohonKelayakanExcellent Communication Skills: Strong verbal and written communication skills to effectively interact with guests and handle inquiries or complaints.Customer Service Experience: Prior experience in a customer service role, preferably in the hospitality industry, is highly desirable.Problem-Solving Abilities: Strong problem-solving skills to address and resolve guest issues or complaints efficiently.Attention to Detail: Accurate and thorough in managing reservations, billing, and guest information.Multitasking Skills: Ability to handle multiple tasks and manage time effectively in a fast-paced environment.Proficiency in Computer Systems: Familiarity with hotel management software or reservation systems is a plus, along with basic computer skills.Team Player: Ability to work collaboratively with other staff members and departments to ensure guest satisfaction.Flexibility: Willingness to work varying shifts, including evenings, weekends, and holidays as needed.Positive Attitude: Maintain a positive and professional demeanor at all times, contributing to a pleasant work environment and guest experience.TanggungjawabGuest Assistance: Provide exceptional customer service to guests, addressing inquiries, requests, and complaints in a professional and friendly manner.Check-In/Check-Out: Assist with the check-in and check-out processes, ensuring a smooth and pleasant experience for guests.Reservation Management: Handle guest reservations, including booking, modifying, and canceling stays, while ensuring accuracy and maximizing occupancy.Coordinate with Departments: Work closely with housekeeping, maintenance, and other departments to ensure guest requests and needs are met promptly.Handle Payments: Process payments, manage billing inquiries, and handle cash or card transactions securely.Provide Local Information: Offer guests information about local attractions, dining options, and activities to enhance their stay.Address Issues: Resolve guest complaints or issues effectively, ensuring guest satisfaction and maintaining a positive reputation.Maintain Records: Update and manage guest records in the system, ensuring all information is accurate and confidential.Follow-Up: Conduct follow-up communications to ensure guests\' issues are resolved and gather feedback to improve service quality.Promote Services: Inform guests about additional services, promotions, and packages offered by the company.Manfaat

• EPF (Employees Provident Fund): Contributions to EPF for retirement savings, ensuring long-term financial security.
• Annual Leave: Paid time off for rest and relaxation.
• Medical Benefits: Coverage for medical expenses and health-related needs.
• Professional Development: Opportunities for training and career growth within the company.
• Friendly Work Environment: Join a supportive and collaborative team.

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