Job Description

Excellent Communication Skills: Strong verbal and written communication skills to effectively interact with guests and handle inquiries or complaints.Customer Service Experience: Prior experience in a customer service role, preferably in the hospitality industry, is highly desirable.Problem-Solving Abilities: Strong problem-solving skills to address and resolve guest issues or complaints efficiently.Attention to Detail: Accurate and thorough in managing reservations, billing, and guest information.Multitasking Skills: Ability to handle multiple tasks and manage time effectively in a fast-paced environment.Proficiency in Computer Systems: Familiarity with hotel management software or reservation systems is a plus, along with basic computer skills.Team Player: Ability to work collaboratively with other staff members and departments to ensure guest satisfaction.Flexibility: Willingness to work varying shifts, including evenings, weekends, and holidays as needed.Positive Attitude: Maintain a positive and professional demeanor at all times, contributing to a pleasant work environment and guest experience.ResponsibilitiesGuest Assistance: Provide exceptional customer service to guests, addressing inquiries, requests, and complaints in a professional and friendly manner.Check-In/Check-Out: Assist with the check-in and check-out processes, ensuring a smooth and pleasant experience for guests.Reservation Management: Handle guest reservations, including booking, modifying, and canceling stays, while ensuring accuracy and maximizing occupancy.Coordinate with Departments: Work closely with housekeeping, maintenance, and other departments to ensure guest requests and needs are met promptly.Handle Payments: Process payments, manage billing inquiries, and handle cash or card transactions securely.Provide Local Information: Offer guests information about local attractions, dining options, and activities to enhance their stay.Address Issues: Resolve guest complaints or issues effectively, ensuring guest satisfaction and maintaining a positive reputation.Maintain Records: Update and manage guest records in the system, ensuring all information is accurate and confidential.Follow-Up: Conduct follow-up communications to ensure guests\' issues are resolved and gather feedback to improve service quality.Promote Services: Inform guests about additional services, promotions, and packages offered by the company.Benefits

• EPF (Employees Provident Fund): Contributions to EPF for retirement savings, ensuring long-term financial security.
• Annual Leave: Paid time off for rest and relaxation.
• Medical Benefits: Coverage for medical expenses and health-related needs.
• Professional Development: Opportunities for training and career growth within the company.
• Friendly Work Environment: Join a supportive and collaborative team.

Additional Benefits

• Training Provided
• Staff Activities

SkillsCommunication Problem-Solving PatienceImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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