Position: Assistant Customer Service Manager
Location: Port Klang
Responsibilities
Support the Customer Service Manager in overseeing daily client service operations.
Handle customer inquiries, service issues, and shipment updates in a timely and professional manner.
Coordinate with internal departments such as operations, sales, and customs to ensure service quality and delivery timelines.
Build and maintain strong relationships with key customers, ensuring their logistics requirements are met.
Assist in developing and implementing service improvement initiatives to enhance customer satisfaction.
Prepare service performance reports and assist in staff training where necessary.
Requirements
Minimum
5 years of experience
in logistics, freight forwarding, or customer service.
Strong interpersonal and communication skills with customer-oriented thinking.
Ability to multitask and handle client demands under pressure.
Mandarin-speaking candidates
will have an
added advantage
.
REMUNERATION PACKAGES:
Basic: RM 5,000
EPF, SOCSO, EIS
Benefit:
Annual Leave, Bonus & Etc
Working Days: Mon - Friday, Sat
Working Hours: 8.30 - 5.00pm / 9.00-12.30pm (alternate after probation)
Job Type: Full-time
Pay: From RM5,000.00 per month
Benefits:
Health insurance
Meal allowance
Meal provided
Experience:
Freight Forwarding: 1 year (Preferred)
Work Location: In person
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