Job Description

We are looking for a dedicated and customer-oriented individual to join our team as a Customer Service Inbound representative in Kuching. The ideal candidate will be responsible for providing exceptional customer service to our clients, addressing their inquiries, and ensuring their satisfaction. Key Responsibilities: 1. Answering incoming calls from customers and addressing their inquiries in a professional and timely manner. 2. Providing accurate information about products, services, and promotions to customers. 3. Resolving customer complaints and issues effectively to ensure customer satisfaction. 4. Identifying opportunities to upsell or cross-sell products and services to customers. 5. Maintaining customer records and updating information in the database. 7. Following company policies and procedures to ensure quality customer service. Requirements: 1. High school diploma or equivalent. 3. Excellent communication and interpersonal skills. 4. Strong problem-solving abilities and attention to detail. 5. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. 6. Proficiency in Microsoft Office and customer service software. 7. Fluency in English and Malay languages. If you are passionate about providing exceptional customer service and have the skills to excel in this role, we encourage you to apply. Join our team and help us deliver outstanding service to our customers in Kuching. For Fast Respond: 018-9014092

foundit