Customer Service Inbound | Wfh
Sarawak, Malaysia
Job Description
CUSTOMER SERVICE TECHNICAL
IMMEDIATE HIRING!
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SALARY: RM1600-RM1800 / MANDARIN SPEAKER - RM2200
LOCATION: JALAN WERE KUCHING, SARAWAK
WORKING HOURS / WORKING TIME: ROTATE SHIFT / MONDAY-SUNDAY
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REQUIREMENT:
- SPM (Must passed BM & BI) / Age : 19yo & above
- Good communication skill (BM & BI). Mandarin & Tamil will be added advantage.
- Call Centre experience will added be advantage.
- Able to work in shift.
- Able to work immediately.
JOB DESCRIPTION:
- Responsible to ensure customer satisfaction in providing service information and enquiries, complaints and feedback are attended promptly in professional manner.
- Handle inbound customers inquiries & request via voice & alternate channel (eg. Whatsapp, chat, email & SMS) regarding TM Product e.g billing inquiries, technical inquiries and general inquiries.
- To gather from the customer all the necessary information to fulfill their requirement and enter accurately into the appropriate system.
- Responsible to ensure customer\'s satisfaction in form of courteous and prompt service and update customers with accurate information.
- Ensure diligent follow up and fulfill promises made to customers.
- Establish and maintain good relationships with customers, build better customer experience.
- Adhere strictly to the contact center standards operating procedures and guidelines.
- Any other tasks as assigned by Supervisor.
INTAKE DATE: 8 March 2024
FAST RESPOND: 018-9014092 (AZWA)
Reference Number:
Contact Details:
Hafiza_Azhar@persolkelly.com
Profession:
Others
Others
Company:
PERSOLKELLY Malaysia
Date Posted:
1/03/2024 5:49:00 PM
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Job Detail
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Job IdJD1020964
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:1600 - 1800 per month
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Employment StatusPermanent
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Job LocationSarawak, Malaysia
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EducationNot mentioned