Job Description

• Performs routine business processing transactions, which are non-repetitive and may involve independent thinking, including data-entry in system, issuing policy documents and billing premiums based on set guidelines. Involve analysis and investigation during handling the account.
• Review, evaluate, verify and process work for multinational business. This includes calculation of taxes / adjustments, billing premiums and issuing policies to the client.
• Communicates, both verbally and/or in writing to Producing Office, Multinational Risk Practitioner, Underwriter or clients to collect information for policy issuances.
• Organizes and maintains electronic databases. Performs data input and maintenance.
• Review, investigate and rectify all the rework issue if any.
• Respond to queries by Clients, Producing Office or Underwriters.
• Updates Payments for policies and may have to communicate with other departments such as Finance / Accountings and RISO to obtain updated payment information.
• May also function as trainer for other staff.
• Review, investigate and rectify all the rework issue if any.
• Responds to general client and broker queries via email and calls.
• Need to involve with the weekly, monthly call with the business, regional on the outstanding accounts.
• Preparing reports as and when required by management
• Willing to work on shift according to the region supported inclusive of working during Malaysia holidays.
• Fluent in written and oral English communication

Producing Office :

• Review the accuracy of the information received from Underwriters or Multinational Client Executives
• Setup the request as per instruction given within stipulated SLA.
• Able to make decision and advise Issuing Offices, MRP, Account Handler, SPS and Underwriters on how to action or handle certain request or situation either via email or phone call.
• Communicates in writing or phone with Multinational Risk Practitioner, Account Handler or Underwriter to collect information for the MUST tool or Handoff.
• Provide weekly report for complex account.
• Provide weekly escalation on accounts with issue
• Update unissued report.
• Monitor the progress of accounts and ensure that it is issued on time by the Issuing Offices.
• To ensure, all accounts tracking are updated by the Issuing Offices Update and maintain the tracking sheet
• Perform booking when necessary at Producing Office level.
• May also function as trainer for other staff.
• Willing to work on shift according to the region supported inclusive of working during Malaysia holidays.
• Fluent in written and oral English communication

Qualifications

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
• Fresh graduates encourage to apply
• General insurance knowledge/experience preferred
• Experience in Business Process Outsourcing/Shared Services environment would be an added advantage
• Good command and comprehension of English (oral and written) is compulsory.
• Good analytical skills
• Willingness to demonstrate flexibility and ability to adapt to changing conditions

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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