Customer Service 客服人员 Ipoh

Ipoh, Perak, Malaysia

Job Description


  • Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential
  • Possess good telephone etiquette with a smiley voice.
  • Knowledge in handling basic computer (Microsoft Excel/Word etc).
  • Good communication and interpersonal skills.
  • Ability to multi-task, prioritise and manage time effectively
  • Social media savvy
Responsibilities
  • To efficiently handle inbound and outbound customer call inquiries.
  • To provide fast and timely solutions to all customer related problems.
  • To ensure customer satisfaction by providing excellent Customer Services.
  • To be constantly guided by company\'s service standards.
  • Effectively manage large numbers of incoming calls
  • Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
Benefits
  • Annual leave and sick leave
  • Bonus
  • KWSP and SOCSO
  • Medical & Insurance Coverage
  • Yearly Increments to upgrade your basic salary yearly & improve your lifestyle.
  • Career Progression opportunities - you maybe able to get promotion easily.

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Job Detail

  • Job Id
    JD901170
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    1500 - 2500 per month
  • Employment Status
    Permanent
  • Job Location
    Ipoh, Perak, Malaysia
  • Education
    Not mentioned