Job Description

Job Title: Customer Service Representative (E-commerce Platforms)

Location: Penang, Malaysia

Job Type: Full Time, Hybrid

Salary Range: RM 2000 - RM 3000 per month

:

We are seeking a Customer Service Representative to join our team and provide exceptional support to our customers on various e-commerce platforms. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a strong understanding of order management, account administration, technical support, feedback collection, and client reporting.

Responsibilities:

- Communicate with customers through various channels to provide assistance and resolve inquiries
- Manage order processing and ensure timely delivery of products
- Administer customer accounts, including updating information and processing refunds or returns
- Provide technical support to customers experiencing issues with the platform
- Collect feedback from customers to improve services and products
- Prepare client reports on customer interactions and feedback

Requirements:

- 0-1 years of working experience in customer service or related field
- Post-secondary education or diploma in a relevant field
- Strong communication skills and ability to empathize with customers
- Excellent problem-solving abilities and attention to detail
- Familiarity with e-commerce platforms and order management systems
- Ability to work in a hybrid mode, combining remote and in-office work

- Fluency in the relevant local language(s), Chinese and English is often required.

If you meet the qualifications and are passionate about delivering exceptional customer service in the e-commerce industry, we encourage you to apply for this exciting opportunity.

Job Types: Full-time, Permanent

Pay: RM2,200.00 - RM3,000.00 per month

Benefits:

Additional leave Free parking Maternity leave Opportunities for promotion Parental leave Professional development
Work Location: In person