Job Description

Responsibilities:

Log and update all incidents accurately in the helpdesk ticketing system. Develop a strong understanding of company products, logistics workflows, and service features. Guide suppliers and buyers on portal usage, order processes, and system navigation. Provide onboarding, service provisioning, and training support to suppliers within the 3PL platform. Respond to buyer and supplier inquiries regarding logistics, business, and trading processes. Manage inbound and outbound calls professionally, providing effective solutions and advice. Troubleshoot and resolve supplier or client issues related to system access or operational processes. Maintain high service quality and ensure timely handling of all cases. Escalate complex issues or complaints to relevant departments or specialists. Keep clients informed on the status of their requests and feedback. Gather and analyze customer feedback, identify recurring issues, and recommend service improvements. Perform other ad hoc duties as required.

Requirements:

Diploma or higher qualification in any field. Minimum 2-3 years of experience in Customer Service, Helpdesk, or Call Centre, preferably in the 3PL logistics or e-commerce industry. Strong communication skills in Mandarin and English (both spoken and written). Customer-focused, courteous, and proactive in problem-solving. Able to work independently and collaboratively in a fast-paced logistics environment. Proficient in Microsoft Office applications. Knowledge of e-commerce and logistics operations will be an added advantage.
Job Type: Full-time

Pay: RM3,000.00 - RM4,000.00 per month

Benefits:

Professional development
Work Location: In person