Customer Service Mandarin Speaker

Subang Jaya, M10, MY, Malaysia
Trinity Workforce Solution Sdn Bhd
193 Current Jobs Openings
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Job Description

Role: Customer Service: Digital Banking project (Bilingual)



Support Location: Menara UOA Business Park, Subang Jaya (linked to LRT/KTM Subang



Jaya)



Working Hours: 1:30 PM - 10:30 PM



Working Days: 5 working days 2 off days (based on shift)



Employment Type: Full-Time



Salary: RM3,500 (Max) + RM300 KPI Allowance



Start Date: ASAP



Key Responsibilities:



Deliver outstanding customer service over the phone promptly, while also fostering



positive relationships with clients;

Sustaining friendly interactions during inbound calls, emails, and live chats within a



dynamic contact center environment;

Assist in educating our customers about products and alternative digital banking



platforms;

Broadening the customer base through the promotion of upselling and cross-selling



banking products and services.

Requirements:



SPM, Diploma /Bachelor's Degree in equivalent course;



Minimum 1 year of Customer Service experience is a must, experience in Banking



Industry/Financial Services/Fin-Tech would be an extra advantage;

Strong command of Mandarin and English in both verbal and written



communication (COMPULSORY);

Able to commit working on rotational shift to support international market;



Strong phone contact handling skills and active listening.



Job Types: Full-time, Permanent

Pay: RM2,500.00 - RM3,500.00 per month

Benefits:

Professional development
Work Location: In person

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Job Detail

  • Job Id
    JD1255912
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Subang Jaya, M10, MY, Malaysia
  • Education
    Not mentioned
 
 
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