Job Description

Requirements:

Good communication and interpersonal Skills

Process good telephone etiquette

Able to work on shift work (8am to 8pm, Mondays to Fridays and Public Holidays)

Good in email writing and correspondence in dual language
(English & Bahasa Malaysia)

Ability to multi-task, prioritize and manage time effectively

email : baizura@eps.my / +6010 2358979 Scopes:

To operate the Reception and Customer Service counter as per scheduled operating hours and perform opening and closing activities.

Strong and in depth knowledge of the product and services (subject matter expert) of company products.

Achieve the sales target as set on products and achieve the key performance indicators on services as defined and a high CSAT score

To ensure all client inquiries, service requests, feedback & complaints are handled with care and resolved in accordance to OS and OPM within the agreed SLA.
To ensure case incidents are escalated appropriately and in timely manner to the relevant Business Unit(s).

To ensure stock management is strictly adhered to at all times in accordance to OS and OPM.

To ensure duties are carried out efficiently and in accordance to OS, OPM, FSA, AMLA and PDPA.
To ensure security and safety guidelines and procedures are strictly implemented and adhered to at all times in accordance to OS and OPM.

To ensure all system access and ID are not shared and exposed to other staffs in accordance to system security policies. Experience Required: Min 0 Year/s