Job Description

• Candidate must possess at least a Diploma, Bachelor\'s Degree, Post Graduate Diploma in any field.
• Experience in Call Centre / Third Party Administration ( PA) / Hospitality industry would be an added advantage.
• Fresh Graduate encourage to apply.
• Able to communicate well in both English & Bahasa Malaysia
• Computer literate and internet savvy.
• Able to work in fast paced environment, independent, customer focused, result oriented & disciplined.
• Willingness to work late/on shift as or when required.
• Adhere with the 24/7 Call Centre operation and scheduling.
• Posses own transport.

• Attend to inbound calls in a more professional manner and provide information about products and services as required by the customer.
• Keep records of interactions and details of customer inquiries, complaints, and comments.
• Ensure the customer\'s requests are attended to accordingly.
• Liaise with respective team to have quick and efficient resolution of customer issues/queries.
• Adhere to escalation procedures of handling customer concerns at all times.
• Provide excellent service to all our customers at all times.
• Candidate with knowledge in medical background is added advantage.

• Salary Range: Up to RM2,500
• Job Type: Permanent
• Location: Shah Alam
• Working Hour: 24/7 rotational shifts (10 hours for day shift, 12 hours for night shift. Allowance is given: RM20/day shift and RM50/night shift).
• Open to fresh graduates!

• EPF / SOCSO / PCB
• Training Provided
• Allowance Provided

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