Job Description

We are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative. The ideal candidate will be a skilled communicator with a passion for helping customers. As a Customer Service Representative, you will play a crucial role in providing exceptional service, addressing inquiries, resolving issues, and maintaining positive customer relationships. Responsibilities:

• Serve as the primary point of contact for customer inquiries, concerns, and requests via phone, email, chat, or in-person.

• Listen attentively to customer inquiries and empathize with their concerns, demonstrating a genuine commitment to resolving issues.

• Provide accurate and up-to-date information about products, services, policies, and promotions to customers.

• Assist customers in navigating our website, online platforms, and self-service tools, guiding them to find the information they need.

• Handle customer orders, returns, exchanges, and refunds in accordance with company policies.

• Collaborate with cross-functional teams, such as sales, logistics, and technical support, to address complex customer issues and ensure timely resolution.

• Document and maintain detailed records of customer interactions, inquiries, and resolutions in the customer service database.

• Escalate unresolved issues or complex cases to appropriate departments or higher levels of management for resolution.

• Proactively identify opportunities to enhance the customer experience and provide feedback for process improvement.

• Stay up-to-date on product knowledge, company policies, and industry trends to provide accurate and informed assistance.

• Strive to meet or exceed established performance metrics, such as response time, customer satisfaction, and first-call resolution.

• Maintain a positive and professional attitude in all customer interactions, reflecting the company\'s commitment to excellent service.

• Participate in ongoing training and development to improve skills, product knowledge, and customer service techniques.

Qualifications:

• High school diploma or equivalent

• Proven experience in customer service roles, with excellent communication and problem-solving skills.

• Strong verbal and written communication skills, with the ability to convey complex information in a clear and understandable manner.

• Empathetic and patient approach when interacting with customers, demonstrating a genuine interest in their needs.

• Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.

• Ability to multitask, manage time effectively, and prioritize tasks to meet customer needs.

• Adaptability and flexibility to work in a dynamic and fast-paced environment.

• Strong organizational skills and attention to detail, ensuring accurate and thorough documentation.

• Ability to work both independently and collaboratively within a team.

• Willingness to work flexible hours, including evenings, weekends, and holidays as needed.

• Bilingual language skills (where applicable) may be a plus, depending on customer demographics.

Job Type: Full-time Salary: RM1,800.00 - RM2,000.00 per month Benefits:

• Maternity leave
• Opportunities for promotion
• Professional development

Schedule:

• Day shift

Supplemental pay types:

• Attendance bonus
• Overtime pay

Application Question(s):

• Are you able to commute to Iskandar Puteri for work?

Language:

• English (Required)

License/Certification:

• driving license (Preferred)