Job Description

is on the forefront of technology innovation, delivering breakthroughs and trusted insights to the world\'s visionaries and innovators in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Our technical solutions - and our methods for creating them - help connect and secure the world. Learn more

Our powerful culture has led to us being independently recognized on We\'re driven, collaborative, ethical, and curious, and we value all ideas, especially bold ones. And our culture extends far beyond our own walls. Our corporate social responsibility efforts support our communities, nurture the next generation of engineers, and promote environmental sustainability.

At Keysight, Inclusion, Equity & Diversity is an integral part of our core values. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. We believe everyone should be respected in the workplace and in their communities regardless of race, color, age, gender, sexual orientation, gender identity and expression, ethnicity, religion, disability, veteran status, national origin, or any protected class. We continuously challenge ourselves to grow in our understanding of inclusion by engaging in a wide variety of diversity programs, initiatives, employee network groups and mentoring/development.



Order Acceptance and Order Entry:

• Ensure pricing and discounts are accurate in formal quotation
• Be updated on sales, marketing and promotion program and administer these accordingly
• Follow-up on outstanding quote issues and take ownership for customer satisfaction in assigned area.
• Ensure adherence to Corporate Order Acceptance Policy, standard terms and condition and export administration requirement.

Sales & Service Order Management:

• Negotiate with Field/Customer and Division to establish committed delivery date.
• Proactively manage order to meet committed delivery date and any special delivery requirement.
• Provide customer service and own activities related to quote to cash process (quotes, orders, invoicing)
• Point of contact for Field/KGSO/FC and other internal contacts for agreement information, updates/ changes and to problem resolution.
• Ensure all order result in clear and payable invoice, and that invoice and revenue recognition is triggered
• Establish and maintain effective lines of communication with Account Managers, management, business, and cross-functional teams to resolve customer order related issues.

Job Qualifications

• A Bachelor\'s degree, along with at least 4 years of relevant experience, typically requiring 6 to 8 years of practical experience.
• Staff may need to adhere to specific country holidays and working hours instead of those observed in Malaysia.
• Proficiency in written and spoken communication in customer languages such as Vietnamese will add an advantage.
• Capability to work effectively in a high-pressure environment.
• Assigned tasks involving the resolution of complex problems through analysis and the implementation of new customized approaches.
• Advanced skills in managing escalations.
• Advanced knowledge of IT and technology.

Job Function

Shift:

Day Job

Schedule:

Full Time (F)

Travel Required:

None

Employment Program:

Regular

Duration (Temp Positions Only): Not Applicable



***Keysight is an Equal Opportunity Employer.***

Candidates can be considered to work from the following locations:

APAC : Malaysia : Penang : Penang

Job ID: 50607

Keysight Technologies