Job Description

:

• Maintain effective and timely communication with engineers. Ensure the correct and timely closure and completion of all work orders. Follow Global Call Management tools, process and procedures as documented.
• Responsible for the proactive planning of all incoming work order allocations received within a specific geographic territory or customer responsibility.
• Responsible for answering, commenting and replying to inquiries.
• Responsible to ensure that all available resources are effectively utilized and predefined service levels are consistently achieved and contractual agreements met.
• Support the activities of the Customer Engineers assigned or within a particular geographic region or territory.
• To plan, prioritize, assign and monitor all open work orders for the Customer Engineers.
• Accept ownership of work orders routed to the Call Centre Monitoring and controlling all outstanding work orders within specific geographical areas as assigned.

Requirements:

• Well spoken and written in Cantonese, Mandarin and Basic English.
• Minimum Diploma/Degree in any field.
• Minimum 1 year(s) working experience in Customer Service and Support industry is preferred.
• Fresh Graduates are encouraged to apply. Full Training will be provided
• Proficient in MS Office and understanding of Windows-based applications/tools.
• Good interpersonal and communication skills, verbal and written as well as listening skills.
• Willing to work on night shifts arrangement. Shift allowance will be provided.
• Willing to work on weekend and public holidays.

Job Type: Contract
Contract length: 12 months Salary: From RM4,800.00 per month Schedule:

• Day shift
• Night shift