Job Description

Job Details Job Title: Customer Service Representative- Cantonese Speaking TP Code: JS-B001-oo- CSS-Cantonese Location: GTower, 199 Jalan Tun Razak, Kuala Lumpur Shift: 5 working days (rotational shift) Job Highlights Join an International Company with a dynamic, youthful workplace. Premium workspaces On site Trainings & Career Development Overview So, what will you be doing as a Customer Service Representative The Reservations Customer Service Representative is responsible for providing overall reservations and related support to customers via phone, email, or fax. Processes transactions, prepares correspondence, and fulfils customer needs to ensure customer satisfaction. Your Responsibilities Handle pre and post reservation inquiries by phone, e-mail and fax; Handle customer requests by phone and e-mail; Modify, change and/or cancel existing reservations; Make outbound calls to hotels/guests to arrangement special requests; Act as liaison between guest and hotel to resolve complaints; Manage relationships with hotels by providing high levels of customer service and account management support. Requirements Excellent communication skills in language required; English & Cantonese Excellent commercial understanding. Problem solving. Sense of responsibility. Independent and customer friendly. Experienced with Customer Care, internet and hotel industry; Available for changes in shift schedule on a monthly rotation schedule or as business needs require. Click on \'Apply Now\' and let\'s have a conversation. #FullTime, #CustomerService, #Sales, #BPO, #BusinessProcessOutsourcing, #CallCenter, #ContactCenter, #Teleperformance, #TeleperformanceMalaysia,#CareerGrowth, #Promotion, #KualaLumpur, #Selangor, #Johor #Sabah #Sarawah #CustomerSuccessSpecalist #EastMalaysia #Penang #AirlineIndustry #Social Media #wearehiring #automotive #EnglishSupport

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