Customer Service Representative Cantonese Speaking
Bayan Lepas, Pulau Pinang, Malaysia
Job Description
Mohon
Kelayakan
Requirements
- Excellent communication skills in language required; English & Cantonese
- Excellent commercial understanding.
- Problem solving.
- Sense of responsibility.
- Independent and customer friendly.
- Experienced with Customer Care, internet and hotel industry;
- Available for changes in shift schedule on a monthly rotation schedule or as business needs require.
Job Details
- Job Title: Customer Service Representative- Cantonese Speaking
- TP Code: JS-B001-oo- CSS-Cantonese
- Location: GTower, 199 Jalan Tun Razak, Kuala Lumpur
- Shift: 5 working days (rotational shift)
So, what will you be doing as a Customer Service Representative?
The Reservations Customer Service Representative is responsible for providing overall reservations and related support to customers via phone, email, or fax. Processes transactions, prepares correspondence, and fulfils customer needs to ensure customer satisfaction.
Your Responsibilities
- Handle pre and post reservation inquiries by phone, e-mail and fax;
- Handle customer requests by phone and e-mail;
- Modify, change and/or cancel existing reservations;
- Make outbound calls to hotels/guests to arrangement special requests;
- Act as liaison between guest and hotel to resolve complaints;
- Manage relationships with hotels by providing high levels of customer service and account management support.
Job Highlights
- Join an International Company with a dynamic, youthful workplace.
- Premium workspaces
- On site Trainings & Career Development
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Job Detail
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Job IdJD1012192
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBayan Lepas, Pulau Pinang, Malaysia
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EducationNot mentioned