Customer Service Representative (cantonese Speaker)

Bangsar South, Kuala Lumpur, Malaysia

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Mohon

Kelayakan

Tanggungjawab

Responsible for answering, resolving customer issues, and upselling through chat within a growing customer base
Identify and relate with various customer needs and scenarios provide customers resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner
Remain updated in client and industry led processes, technology applications, utilities, and products
Utilize various client-based tools and applications for customer management and servicing
Transfer customers to appropriate departments when required
Conduct data entry, documentation, and case management
Work and partner with others within a team-based environment
Achieve and maintain required metrics and goals
The role is 50% sales and 50% technical support with account management.

Manfaat

Fixed allowance: RM 250 Language Allowance, RM 100 Transportation allowance, RM 125 Variable Performance Pay (VPP - KPI)
Annual Leave 10 days
Medical Leave 14 days
Hospitalization 60 days
Medical Insurance

Soal Jawab Jawatan

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