Customer Service Representative (english Speaking)

Kuala Lumpur, Malaysia

Job Description


  • Strong PC skills in a MS Windows based environment (including MS Office--Excel, Word)
  • Demonstrate high degree of integrity and confidentiality
Responsibilities
  • To assist the candidate with all aspects of the testing process from registration to test delivery.
  • To interface between candidates, clients, and test sites in a professional and efficient manner Follow company guidelines in issuing Promo Codes/Emergency Vouchers whilst adhering to Contact Centre policies and procedures.
  • Achieve and maintain all key quality and productivity metrics.
  • Escalate unresolved candidate grievances to designated departments for further investigation.
  • To respond to incoming telephone calls and emails within a specified timeframe according to company guidelines
  • To ensure excellent reliability with minimal unplanned absences as per company guidelines
  • To attend required training to continually learn knowledge of practices, procedures, policies, and clients.
  • To communicate and participate in team meetings, in order to share best practice and flag issue to the Team Leader
  • To meet agreed objectives enabling the corporate objectives to be achieved Continuously identify work process improvements and communicate to Team Leaders and (or) Management Team
Benefits
  • Opportunities for career development
Additional Benefits
  • Annual Leave
  • Medical Insurance
  • Medical and Hospitalisation Leave
  • Training Provided
  • EPF / SOCSO / PCB

Ricebowl

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Job Detail

  • Job Id
    JD964226
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Kuala Lumpur, Malaysia
  • Education
    Not mentioned