Job Description

Company Description

ABOUT AVERY DENNISON:

Avery Dennison (NYSE: AVY) is a global materials science company specializing in the design and manufacture of a wide variety of labeling and functional materials. The company's products, which are used in nearly every major industry, include pressure-sensitive materials for labels and graphic applications; tapes and other bonding solutions for industrial, medical, and retail applications; tags, labels and embellishments for apparel; and radio frequency identification (RFID) solutions serving retail apparel and other markets. Headquartered in Glendale, California, the company employs more than 32,000 employees in over 50 countries. Learn more at

ABOUT AVERY DENNISON SMARTRAC:

Built on a legacy of innovation and materials science, Avery Dennison has embarked on a new era of opportunity. This is an opportunity to take the functional and traditional label and enable it with digital technologies that can give every item a unique digital identity and digital life.

This "intelligence applied" technology has the capability to enable a world of connected everything. A world where the 'who, what and where' of every physical, become points of irrefutable fact and absolute visibility. Provenance, authenticity, sourcing, history, real-time location; guaranteed for businesses and consumers throughout the entire supply chain and all the way to the home. At its most simple, a company with a legacy in "making labels" becomes a category-leading technology company making the Internet of Things a positive, transformative, world-wide reality for all of us. The label has always told us something about the product. Now it can tell us everything.

In February 2020, Avery Dennison acquired Smartrac, a leading manufacturer of RFID products. Integrated within the Intelligent Labels business, we view our combined potential as limitless. Collectively, our deep industry knowledge and expertise in technology and innovation, R&D, quality and service serve to drive RFID and technology adoption across multiple industries. By standing on the shoulders of today, we walk taller into tomorrow - and we take those steps together, as pioneers, in a future we may share and positively determine. And we want you to be part of our journey!



What you will be doing:

• In charge of customer orders, inquiries and samples.
• Validating orders against part numbers and prices. Entering orders into the system and sending out order confirmation.
• Communicating with Production Planning, NPI team and PPD team for orders delivery date and manage to negotiate with customers if rescheduling is needed.
• Notifying customers when products are ready for shipment, confirming the shipping instructions and working with the Logistics team to make sure shipment is on schedule.
• Working along with Global Customer Service to provide assistance whenever needed.
• To support Global Sales in handling orders, samples, reports and maintain or create new accounts.
• To assist customers to resolve service and quality issues when complaints are raised.
• Preparing monthly sales and orders reports.
• Know how to handle day to day business.

Qualifications

• At least Diploma or Bachelor's Degree in Business Administration or equivalent.
• Minimum 3 years of customer service working experience in the manufacturing industry.
• Able to communicate in Mandarin and English is a must (both written and verbal).
• Able to communicate clearly and effectively with others through both oral and written.
• Able to work independently.

Additional Information

All your information will be kept confidential according to EEO guidelines.