Job Description

Why Kyndryl Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities. We invest heavily in you - not only through learning, training, and career development, but also through the flexible working practices and stellar benefits that help you grow and progress long-term. And we give back - from planting 90,000 trees in our first 3 months as part of our One Tree Planted initiative to the Corporate Social Responsibility and Environment, Social and Governance practices embedded within everything we do, we are committed to powering human progress in an ethical, sustainable way. Your Role and Responsibilities Handle IT inquiries/incidents or problem via phone, email, fax, web and other means set by the respective account. Manages and provide management support to the agents who are supporting the customer inquiries and problems. Responsible for the development and motivation of the agents and ensuring they have the necessary tools and information. Proactively solve problems and provide timely resolution to ensure minimal impact to customer and employee satisfaction. Identify the most appropriate course of action for problem resolution and effectively communicate plans to those impacted. Responsible for ensuring resources are utilized efficiently and in the way that consistently promote the customer quality and satisfaction. Required Technical and Professional Expertise Good Technical Skills Good communication skills Good Analytical Skills Good Customer service Skills Good spoken language B.Malaysia Preferred Technical and Professional Experience Demonstrated ability to think critically and analytically. Proven supervisory skills and ability to organize and clearly communicate thoughts and ideas. Must be willing to work in a stressful environment. Must be customer oriented. Strong written and verbal communication skills. Willing to take on extra tasks that are given Required Education Associate\'s Degree/College Diploma Preferred Education Bachelor\'s Degree

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