Job Description

Your Role and Responsibilities

• Handle IT inquiries/incidents or problem via phone, email, fax, web and other means set by the respective account
• Manages and provide management support to the agents who are supporting the customer inquiries and problems.
• Responsible for the development and motivation of the agents and ensuring they have the necessary tools and information.
• Proactively solve problems and provide timely resolution to ensure minimal impact to customer and employee satisfaction.
• Identify the most appropriate course of action for problem resolution and effectively communicate plans to those impacted. Responsible for ensuring resources are utilized efficiently and in the way that consistently promote the customer quality and satisfaction.

Required Education

Bachelor's Degree

Role ( Job Role )

Customer Service Representative

Primary job category

Technical Specialist

Company

(Y044) Kyndryl Malaysia Sdn. Bhd.

Contract type

Regular

Employment Type

Full-Time

Is this role a commissionable/sales incentive based position?

No

Travel Required

No Travel

Preferred Education

Bachelor's Degree

Being You @ Kyndryl

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks (KINs) are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

Required Technical and Professional Expertise

• Diploma or Bachelor's degree or equivalent
• Fresh graduate or Min 1-2 year Helpdesk Experience.
• Good spoken English & Japanese
• Good technical knowledge in Win10 environment, IE, MSOffice 365, Lotus Notes, Basic Network troubleshooting skill.

Preferred Technical and Professional Experience

• Demonstrated ability to think critically and analytically.
• Proven supervisory skills and ability to organize and clearly communicate thoughts and ideas.
• Must be willing to work in a stressful environment.
• Must be customer oriented.
• Strong written and verbal communication skills.
• Willing to take on extra tasks that are given.

Position Type

Early Professional

Other things to know

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Why Kyndryl

Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl?

We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities. We invest heavily in you - not only through learning, training, and career development, but also through the flexible working practices and stellar benefits that help you grow and progress long-term. And we give back - from planting 90,000 trees in our first 3 months as part of our One Tree Planted initiative to the Corporate Social Responsibility and Environment, Social and Governance practices embedded within everything we do, we are committed to powering human progress in an ethical, sustainable way.