Customer Service Representative (mandarin & Cantonese)
Kuala Lumpur, Malaysia
Job Description
- Candidate must possess at least SPM/O level, Professional Certificate, Diploma, Bachelor\'s Degree in any field
- Fresh graduates are encouraged to apply
- Languages required: Mandarin or Cantonese to deal with Mandarin and Cantonese speaking clients from Taiwan and Hong Kong. (Speak, Read & Write)
- Handle inquiries via all supported media channels both inbound and outbound services appropriately to all guests and partners.
- Answering incoming calls, emails & chat transactions from customers on inquiries, complaints, problem solving and to provide quality service that exceeds the guest\'s expectation, coupled with real-time escalations.
- Listen attentively to customer needs, concerns and demonstrate empathy while maximizing opportunity to build rapport with the customer
- Handle accurate documentation of interactions, maintain data accuracy in the relevant contact management system, and understand a variety of media sources that interface with the service centre.
- Work from home option available after 3 months of good performance
- EPF, Socso & EIS
- Medical Leave & Annual Leave
- KPI Incentive
- Medical insurance
- Competitive salary package
- Comprehensive learning and development plans for your career growth
- Fast career advancement opportunity
- Cross culture & fun working environment
- Annual Leave
- Medical and Hospitalisation Leave
- EPF / SOCSO / PCB
- Medical Insurance
- Training Provided
- Allowance Provided
Ricebowl
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Job Detail
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Job IdJD1037384
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, Malaysia
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EducationNot mentioned