Customer Service Representative (mandarin & Cantonese)

Kuala Lumpur, Malaysia

Job Description


  • Candidate must possess at least SPM/O level, Professional Certificate, Diploma, Bachelor\'s Degree in any field
  • Fresh graduates are encouraged to apply
  • Languages required: Mandarin or Cantonese to deal with Mandarin and Cantonese speaking clients from Taiwan and Hong Kong. (Speak, Read & Write)
Responsibilities
  • Handle inquiries via all supported media channels both inbound and outbound services appropriately to all guests and partners.
  • Answering incoming calls, emails & chat transactions from customers on inquiries, complaints, problem solving and to provide quality service that exceeds the guest\'s expectation, coupled with real-time escalations.
  • Listen attentively to customer needs, concerns and demonstrate empathy while maximizing opportunity to build rapport with the customer
  • Handle accurate documentation of interactions, maintain data accuracy in the relevant contact management system, and understand a variety of media sources that interface with the service centre.
Benefits
  • Work from home option available after 3 months of good performance
  • EPF, Socso & EIS
  • Medical Leave & Annual Leave
  • KPI Incentive
  • Medical insurance
  • Competitive salary package
  • Comprehensive learning and development plans for your career growth
  • Fast career advancement opportunity
  • Cross culture & fun working environment
Additional Benefits
  • Annual Leave
  • Medical and Hospitalisation Leave
  • EPF / SOCSO / PCB
  • Medical Insurance
  • Training Provided
  • Allowance Provided
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Job Detail

  • Job Id
    JD1037384
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Kuala Lumpur, Malaysia
  • Education
    Not mentioned