Customer Service Representative Mandarin
Cyberjaya, M10, MY, Malaysia
Job Description
Language- Mandarin
Shift-Rotational
Location-Cyberjaya
Qualifications
Proficiency in
Mandarin
(spoken and written) andEnglish
. Previous experience in customer service or call center environment is an advantage, but fresh graduates are welcome to apply. Strong communication and problem-solving skills. Ability to handle multiple tasks and work under pressure. Flexibility to work onrotational shifts
, including weekends and public holidays. Based in Johor or willing to relocate.What We Offer
Competitive salary and benefits package. Paid training and career development opportunities. A supportive and diverse work environment. Opportunities to grow within the company.
Responsibilities
Handle incoming customer inquiries via email, chat, and call in a professional and timely manner. Provide accurate information, solutions, and assistance to customers. Resolve customer concerns effectively while maintaining a high level of empathy and professionalism. Document customer interactions and update records in the system. Escalate complex issues to the relevant teams when necessary. Work closely with team members and supervisors to achieve performance targets and service level agreements. Maintain a positive and customer-first attitude at all times.
Job Types: Full-time, Permanent
Pay: RM3,453.33 - RM4,569.36 per month
Benefits:
Health insurance Opportunities for promotion Professional development
Work Location: In person
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Job Detail
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Job IdJD1316460
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCyberjaya, M10, MY, Malaysia
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EducationNot mentioned