Job Description

Essential Functions/Core Responsibilities

Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provideresolution to the customer Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport withthe customer Greet customers in a courteous, friendly, and professional manner using agreed upon procedures Maintain basic knowledge of client products and/or services Prepare complete and accurate work including appropriately notating accounts as required Participate in activities designed to improve customer satisfaction and business performance Offer additional products and/or services Track, document and retrieve information in call tracking database Respond to customer inquiries by referring them to published materials, secondary sources or more senior staffCandidate Profile High school diploma with three to six months of relevant experience preferred Courteous with strong customer service orientation Strong computer navigation skills, Keyboarding Skills, internet surfing and PC Knowledge. Ability to effectively communicate, both written and verbally as a bilingual speaker for first language of support as well asEnglish (B2). (With basic understanding of industry related terminologies).o Dependable with strong attention to detail Skilled in multitasking; including the ability to be flexible and adapt to changes quickly Tolerance for repetitive work in a fast-paced, high production work environment Ability to work as a team member, as well as independently Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner Ability to rotate shifts, as needed Based on location and/or program, additional experience/skills may be required
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??? RM4,000.00?RM5,000.00??? ?