Job Description

Let\'s talk about the team: As a Customer Service Representative supporting ANZ market, you will provide exceptional customer service and support to our customer base, sales representatives, and consumers. Within a performance driven environment you will support a variety of service programs designed to put the customer first. This is a role which requires you to support shifts from 6:00am - 3:00pm; 5-days work week (Mon-Fri). Let\'s talk about the responsibilities: Provide order, returns, complaints, credit and rental requests processing data entry for requests from customers, by phone, fax, email, and EDI transactions. Respond to inquiries in a manner which meets high quality, productivity and other performance standard in accordance with company requirements and customer needs. Respond to customer complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines. Attempt to troubleshoot customers\' problems. Inform supervision/management of all unresolved complaints Document customer transactions accurately in Oracle. Ensure pricing approval process is supported and works in compliance to Customer Service policies and procedures. Actively manage cross-functional systems to ensure accurate patient/customer record keeping, including storage, monitoring and reporting; liaising with multiple internal departments as required. Perform proactive follow up with other Customer Support Team members to ensure efficient resolution to customer requests through collaboration and effective teamwork. Provide training and support for team members. Provide support for special projects as needed. Let\'s talk about qualifications and experience: Minimum 2 years\' experience in a high volume customer service capacity highly preferred. Degree in any discipline. Must demonstrate strong written and oral communication skills in English. Must be able to work in enterprise level ERP (e.g. Oracle) and CRM (e.g. Sales Force Dotcom) applications, navigate multiple screens, and enter customer information/orders accurately. Extremely detail-oriented and disciplined. Demonstrate exceptional problem solving and organizational skills. Ability to multi-task in a fast-paced environment and work collaboratively in a team environment. Possess a customer-centric commitment to build and maintain customer relationships. Display energetic, self-motivated and quick thinking with positive attitude. About ResMed: ResMed pioneers innovative solutions that treat and keep people out of the hospital, empowering them to live healthier, higher-quality lives. Our cloud-connected medical devices transform care for people with sleep apnea, COPD and other chronic diseases. Our comprehensive out-of-hospital software platforms support the professionals and caregivers who help people stay healthy in the home or care setting of their choice. By enabling better care, we improve quality of life, reduce the impact of chronic disease and lower costs for consumers and healthcare systems in more than 120 countries. To learn more, visit ResMed.com and follow @ResMed What\'s in it for you: Training is provided - we look for a great attitude and someone eager to learn Competitive salary + bonus Transportation allowance Health insurance (employee + immediate family) Benefits - as part of a global company we provide benefits such as an employee assistance counselling line, employee stock purchase plan, leave entitlements Joining us is more than saying \'yes\' to making the world a healthier place. It\'s discovering a career that\'s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! Joining us is more than saying \'yes\' to making the world a healthier place. It\'s discovering a career that\'s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

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