Job Description

MohonKelayakanAt Klinik Pergigian Avisienna@Nilai, we prioritize patient experience and high-quality dental care. Our team is dedicated to providing professional, approachable, and compassionate service in a welcoming environment. As part of our growing clinic, we are looking for a Customer Service Representative who is passionate about delivering outstanding patient care and ensuring smooth clinic operations.Key Requirements

• Prior experience in customer service, preferably in a healthcare or dental setting.

• Strong communication and interpersonal skills.

• Ability to multitask in a fast-paced environment.

• Tech-savvy with knowledge of appointment scheduling software and basic Microsoft Office/Google Suite skills.

• A team player with a patient-focused mindset.

• Willing to work on weekends or evenings.

TanggungjawabFront Desk & Patient Assistance

• Greet patients with a warm, professional demeanor.

• Assist with appointment scheduling, rescheduling, and cancellations.

• Provide accurate information regarding clinic services, treatments, and promotions.

• Handle patient inquiries in person, over the phone, and via WhatsApp/social media messages.

Registration & Billing Support

• Guide patients through the check-in and check-out process efficiently.

• Ensure accurate entry of patient details into the clinic's system.

• Process payments, issue receipts, and explain treatment costs if needed.

• Assist in verifying insurance coverage and handling claims where applicable.

Customer Experience & Retention

• Follow up with patients after treatments to ensure satisfaction and encourage feedback.

• Address and resolve any patient concerns professionally and empathetically.

• Maintain a positive and inviting atmosphere in the clinic.

• Manage patient loyalty programs and special promotions.

Patient Feedback & Reporting

• Collect feedback from patients regarding their experience and treatment satisfaction.

• Use feedback forms, online reviews, or direct conversations to gather insights.

• Compile and organize feedback reports for clinic administration on a weekly/monthly basis.

• Work with the admin and management team to improve service quality based on patient input.

Administrative Support

• Maintain clinic cleanliness and organization at the reception area.

• Update patient records and appointment schedules.

• Coordinate with the dental team to ensure smooth daily operations.

• Assist with social media engagement and responding to inquiries online.

Manfaat

• Be part of a modern, growing dental clinic with a strong brand presence.

• Work in a friendly and professional environment.

• Career growth and training opportunities.

• Competitive salary of RM1,800 - RM2,000 with additional incentives.

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