Job Description

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Client Background: MNC

Industry: TPA

Location: Jalan Ampang

Headcount: 1

Tenure: Permanent

Remuneration: Basic

Responsibilities:

Handle inbound and outbound calls to customers and internal/ external stakeholders.

On behalf of ICF, make decisions concerning adjudication of claims under the terms and conditions, client expectations, and service level expectations.

Engage with customers to:

Provide timely and accurate updates and resolutions.

Follow up on additional information where required without delay.

Provide outcomes on the adjudication process.

Handle communications with stakeholders in line with agreed procedures and guides for conversations.

Deliver outcomes and decisions that are cost-effective, timely & meet customer needs in line with program requirements

Register required information from the contact in ICF\'s IT systems, as required by procedures.

Identify and take responsibility for escalating issues when the outcome is dependent or outside of authority limits set.

Requirements:-

Diploma/Degree in Contact Center/Customer Service

PC proficiency.

Demonstrated experience in a contact center, claims, or customer service environment.

Demonstrates passion and desire to delight customers. Able to build rapport, engage people, and genuinely interact with customers.

If you are interested in the position, kindly apply directly online by clicking on the \xe2\x80\x9cApply\xe2\x80\x9d button. Thank you.

Sub Specialization : Others;Any
Type of Employment : Permanent
Minimum Experience : 1 Year
Work Location : Kuala Lumpur

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