Customer Service Specialist (crypto)
Kuala Lumpur, M14, MY, Malaysia
Job Description
Job Responsibilities?
Responsible for receiving inquiries from users through online customer service tools and answering users' concerns; Timely feedback on the problems existing in the process, collect and sort out problems; Strong business sensitivity, able to grasp essential business concepts after receiving training. Financial knowledge and experience are preferred; Brainstorm obstacles in user experience, dig out user needs, and promote problem-solving and process optimization; Able to adapt to shift work. / Able to adapt to long night shift work.
Job Requirements:
Prefer candidate with 1 year customer service experience in cryptocurrency industry/ financial & banking institution. Good logical thinking ability, able to judge the real needs of users; Proficiency in Chinese and English is a must; Enthusiastic about customer service, responsible for customer experience, and able to provide comprehensive problem solutions;
Job Type: Full-time
Pay: RM4,500.00 - RM9,000.00 per month
Benefits:
Opportunities for promotion Professional development
Experience:
Cryptocurrency: 1 year (Required) Customer service: 1 year (Required)
Language:
Mandarin (Required)
Work Location: In person
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Job Detail
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Job IdJD1292180
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, M14, MY, Malaysia
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EducationNot mentioned