Job Description

MohonKelayakanRequirements:

• Education: A diploma holder or higher is preferred.
• Minimum of 1 year relevance working experience in a voice channel in customer service.
• Fresh graduates are welcomed to apply.
• Language required: English, Mandarin and Bahasa Malaysia.
• Communication skills: Excellent verbal and written communication skills are essential for a customer service representative mainly on Mandarin.
• Customer service skills: A friendly and patient demeanor is required, along with strong problem-solving skills to assist customers in resolving issues.
• Computer skills: Basic computer skills are required, including proficiency in Microsoft Office and the ability to learn new software quickly.
• Time management skills: Strong time management skills are important to manage multiple customer inquiries simultaneously and meet customer service targets.
• Availability: Customer service representatives are often required to work flexible schedules, including evenings, weekends, and holidays.
• Sales skills: Some customer service representatives may be required to upsell or cross-sell products and services.
• Training: Provides training for its customer service representatives, which may include product knowledge, company policies, and customer service techniques.
• Experience in telco industry and serving Singapore market will be an added advantage.

TanggungjawabResponsibility:

• Providing exceptional customer service: You will be the primary point of contact for our customers, addressing their inquiries, complaints, and feedback. You must be able to handle these interactions with empathy, patience, and professionalism.
• Understanding customer needs: You will need to understand the unique needs of our customers and provide tailored solutions to their problems. You will be expected to anticipate customer needs and proactively offer solutions.
• Improving customer experience: You will work closely with other teams to improve the overall customer experience, identifying pain points and developing strategies to address them. You will be responsible for implementing changes to improve customer satisfaction and loyalty.
• Ensuring customer satisfaction: You will be responsible for measuring customer satisfaction and ensuring that our customers are happy with our products and services. You will be expected to analyze customer feedback and use IT to improve our offerings.
• Collaborating with cross-functional teams: You will collaborate with other teams, such as marketing, sales, and product development, to ensure that our customers have a seamless experience across all touchpoints. You will be responsible for communicating customer insights to these teams to inform their decision-making.

We are looking for people who are:

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Familiarity with customer experience software and tools.
• Passion for customer service and continuous improvement.

ManfaatBenefits:

• A competitive salary with performance-related pay and early morning shift allowance.
• A bright, modern, and exciting place to work with excellent facilities.
• Great work culture and supportive colleagues.
• Career growth opportunities.
• Annual reward and recognition events.
• Medical benefits.

KemahiranFluent Mandarin Customer Service Communication Problem-SolvingImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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