Job Description

Key Responsibilities:

Respond to customer inquiries via email, phone and chat regarding order status, delivery schedules, product availability, and warehouse processes. Provide accurate product information and assist customers with any issues related to shipments or returns.
Order Management:

Monitor and track customer orders from the moment they are placed until delivery. Work closely with warehouse staff to ensure that orders are picked, packed, and shipped accurately and promptly.
Issue Resolution:

Address and resolve any customer complaints or issues related to product shortages, delivery delays, damaged goods, or order errors. Communicate effectively with warehouse staff to ensure quick and accurate resolution of issues.
Inventory Coordination:

Assist in maintaining accurate inventory records by ensuring customer orders match available stock levels. Update customers on stock availability and estimated delivery dates.
Documentation and Reporting:

Maintain accurate records of customer interactions, order statuses, and service requests. Generate reports on customer service metrics, order fulfilment, and inventory discrepancies.
Team work:

Work with warehouse supervisors and other departments (logistics, shipping, etc.) to ensure smooth order fulfilment. Participate in team meetings to discuss operational challenges and customer feedback.
Quality Control:

Monitor and ensure the quality of packaging and labelling for outgoing shipments. Ensure that customer orders are accurately processed, packed, and shipped to meet delivery expectations.
Job Types: Full-time, Permanent

Pay: RM3,000.00 - RM4,000.00 per month

Benefits:

Health insurance Opportunities for promotion Professional development
Work Location: In person