Customer Service Specialist
Kuala Lumpur, M14, MY, Malaysia
Job Description
Job Responsibilities
Perform all Tier 1 duties with higher accuracy and service standards. Review and resolve cases within assigned lines of business (LOB) according to KPI
and quality requirements.
Handle more complex inquiries, escalations, and customer disputes.
Requirements
Minimum 2 years customer service or call center experience.
? Detail-oriented, organized, strong emotional resilience.
? Strong customer-service mindset and result-oriented.
? E-commerce or marketplace experience preferred.
? Bachelor's degree or equivalent.
? Typing Speed: At least 40 WPM, strong accuracy required to handle complex escalations.
Must be able to multitask between CRM tools and documentation. Typing test included. Proficiency in English, Malay, Mandarin, Japanese, Korean, Indonesian, Thai, or Vietnamese is a strong advantage.
Job Type: Full-time
Pay: RM3,500.00 - RM5,000.00 per month
Work Location: In person
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Job Detail
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Job IdJD1308305
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, M14, MY, Malaysia
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EducationNot mentioned