Job Description

• Provide professional customer support to drive revenue and increase profitability for our client's business
• Ensure client satisfaction with our product and services
• Address clients' concerns effectively through various communication channels
• Establish a trusted strategic advisor relationship with our clients
• Maintain sustainable relationships with clients through active engagement and open communication
• Provide appropriate solutions or alternatives in the most effective/efficient manner to resolve customers' issues
• Coordinate with English-speaking colleagues/customers, translate and communicate their concerns to the Mandarin-speaking clients for resolution
• Act as client advocate, liaise with their customers, mediate and settle disputes with their best interest in mind
• Promptly follow up with the relevant parties to ensure resolution and customer recovery
• Take orders from Mandarin-speaking customers for our clients
• Other duties as assigned

As a Mandarin/English Bilingual Client Service Specialist, you must demonstrate several key attributes to be considered for this position. Included in this list are the following:

• Mandarin speaking and typing ability
• Professional fluency in English
• A quick and willing learner that can master all details of our client's product and call taking techniques
• Enthusiasm for our client's business. Takes ownership and acts on behalf of the entire company
• Passion for helping others. Takes great satisfaction in seeing our clients' business succeed
• The intelligence to recognize areas of improvement in the company, and the ability to articulate/execute them
• Ability to work well under high pressure and can think quickly on his/her feet. Ability to connect with clients over the phone and make them feel comfortable
• An innate motivation to service our clients the best possible way
• Strong work ethic and a can-do attitude
• Has superb verbal and written communication skills

Benefits

• EPF
• SOCSO
• Medical
• Insurance

Additional Benefits

• Commission Payment
• Training Provided
• High Basic Salary
• 5 Working Days
• Allowance Provided