Job Description

About the job Customer Service Specialist

Who we are
We serve some of the world's best brands from our centres of excellence in Singapore, Malaysia, Thailand, the Philippines, Hong Kong, China, Japan, Spain, Colombia, Romania, and India. We specialize in perfecting our client's customer experience and elevating their sales. Our company has won over 270 industry awards for delivering value driven by technology and continuously innovating our customer-facing brand solutions.

Responsibilities:

• Provide excellent support experience to customers via calls and live chats.
• Identify customer needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.

• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
• Build sustainable relationships and engage customers by taking the extra mile
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of the company.

Requirements:

• Candidate must possess at least SPM
• At least 1 year of working experience in the customer service field is required for this position
• Possessed strong time management skills and motivated to exceed expectations.
• Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
• Excellent verbal and written communication skills in Mandarin and English
• Willing to work 5 days, 24/7 rotational shifts (might include weekends and public holidays)

Top reasons to work with us

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance or social security coverage
• Premium workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy-to-locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field

Working Hours
24/7 rotational basis, 5 working days (might include weekends and public holidays)

Location
One Sentral, Kuala Lumpur

Salary Range
MYR 2,600 - MYR 4,500

Consultant in-charge
Phoebe Loke | | +6016-211 7443
Victor Hew | | +6016-229 2513