Job Description

• We are looking for individuals that have an excellent command of spoken and written English & Mandarin.
• Personality traits - Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused.
• Customer service skills - Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.
• Analytical thinking and high problem-solving skills.
• Stress tolerance and able to work under pressured environment.
• Willing to work in shift rotations (am/pm/midnight shift) to ensure we have 24/7 service levels.
• Able to work on public holidays and weekends.
• Required to have own transportation arrangement because we are in 24 hours operations.

IT's Great if you have:

• Experience in customer service roles and in contact center environment is desirable.

Responsibilities

• Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat).
• Professionally handle high volume of inquiries from clients and customers.
• You will be accountable for meeting individual (KPIs) and team goals.
• Understand and deliver business strategies and improve customer services through the execution of self-service.
• Continuously identify work process improvements.
• Communicate to Team Leaders and (or) Manager.
• Perform office-based administrative duties whenever required.
• Must demonstrate high degree of integrity and confidentiality - Maintain confidentiality of customer information at all times.
• Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.

Benefits

The shift schedule is explained as follows:

• Shift: The earliest shift is 6am,
• The latest departure is at 12am.
• Shift frequency: Change shifts once a month, that is, the shifts within each month are the same.
• Working hours: 5 consecutive working days a week, 2 days off, not necessarily on weekends.
• National holidays may also come to work (with 2 times overtime pay) We believe that developing employees is a good investment.

The benefits of our company include:

• Enjoy four-week systematic vocational training courses
• Exclusive discounts for employees in hotel accommodation around the world
• Elegant and comfortable office environment + relaxed and friendly team atmosphere
• Internal transfer and job opportunities, learn international work experience
• Enjoy two days off and work for 5 working days
• Various welfare benefits stipulated by the state, five insurances and one housing fund
• Incentive mechanism for internal promotion
• More learning space and development opportunities provided by well-known multinational companies
• Pay various government regulations for employees social and medical insurance