Job Description

• Good command of Bahasa Malaysia & English & Mandarin in written and verbal.
• Customer-first mindset and keen to help people in solving their problems.
• Attention to detail, committed to work and keen to learn.
• Possess good communication skills, patience and persistent.
• Possess good interpersonal skills and able to perform as a team player.
• Organized and able to follow-up cases in a dedicated manner. Result orientated and willing to contribute to achieve team goal.
• Capable of performing independently with minimal supervision.
• Experience in customer services and/or credit in Financial industry will be an added advantage.
• At least 2 year(s) of working experience in banking, insurance or financial brokerage industry with experience in customer supports or complaint handling.

• Assist incoming customers throughout the registration process, account opening, checking promotions eligibility, documentation related to account inquiry and complaints related to account.
• Understand customers' support needs to provide solutions and enlightenment that are most suitable to them while adhere to company policy. Follow-up diligently and deliver a remarkable experience to customers.
• Communicates responses in a clear, professional, and concise manner across all channels or medium within company official channels.
• Familiar and apply the company policy and AML/CFT criteria in assessing customer registrations.
• Identify and communicate feedback from customers with the team for continuous improvement and solutions.
• Constructs professional written reply, notifications and memorandum to customers as required in English and Mandarin.
• Generate reports through RM and perform data analysis as per required via Microsoft Excel. Capable of using basic formula are required.
• No cold calling required. Attend only filtered incoming inquiries from our online platform.
• Willing to work in shifts as per required; 9.30AM-6.30PM (GMT+8), or, 2.00PM to 11.00PM (GMT+8).

• Medical claims
• Goodnite product discount
• Career advancement
• Year-end bonuses
• Travelling allowance
• Overseas allowance
• Competitive Salary

• Training Provided
• 5 Working Days