Job Description

-Holds responsibility to respond to user inquiry via messaging social platform and email. -Holds responsibility to always maintain excellent reviews, best relationship with the end user as first contact solution provider. -Review end user feedback and complaints and provide recovery for best customer experience. -Understand QMed Asia product and include during providing solution to promote to the public. -Promote QMed Asia product and service using social platform campaign. -Update System Information for social platform(chabot). -Analyse monthly user pattern data to improve customer experience. -Follow the guidelines to provide deeper value to the public, usage and other KPI\xe2\x80\x99s as defined in the SLA. Proactively report to Superior/Manager for all updates and suggestion plan with minimal supervision & follow ups. -Understand user\xe2\x80\x99s need from customer journeys and build an engagement plan with Account -Manager in a personalized fashion that focus on the benefits to patients/consumers. -Work cross-functionally in a collaborative environment with teams such as business services, operations, product team, data management, and marketing. -Be the liaison between end users and internal team to provide the best customer experience. -Fulfil all scope of service provided by Qmed Asia Customer Success and meet deadline to increase value of service from time to time. -Prepare comprehensive report for all task as means of documentation and provide comprehensive feedback to Superior/Manager for technical observations. -Self-initiative to increase own\xe2\x80\x99s knowledge regarding the company\xe2\x80\x99s industry and ecosystem and attend self-development course frequently. -Leverage on your expertise, competitive analysis, internal/external data, and user feedback to build the next generation of engaging app experiences for our users.
Qmed Asia (formely QueueMed) is a healthcare technology start up founded in 2019 by a group of Doctors and engineers to assist healthcare providers with their digital health transformation. Today, Qmed Asia serves as an all-in-one healthcare companion for both healthcare providers and patients. Healthcare providers can swiftly implement various digital health modules to improve their operation efficiency and provide value-based care for their patients. Patients can enjoy a comprehensive range of online healthcare services, from online bookings and online queueing to tele-consultants with smart ioT monitoring, to getting medical care at home. We believe that future of healthcare is digital and we are committed in making quality healthcare accessible, affordable and accountable in collaboration with out partner healthcare providers.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5