Customer Service Specialist (mandarin Speaker)
Kuala Lumpur, Malaysia
Job Description
MohonKelayakan
- Able to work at office, Work Location: Menara AIA, Kuala Lumpur.
- Able to understand, read and speak in Mandarin and English.
- Interview is using English as main language.
- Proficient in English for effective communication with international clients.
- At least have 1 years relevant work experience
- Outstanding fresh graduates are also welcome to apply.
- Must be able to use Translator.
- Strong customer service awareness, quick learner, and ability to grasp relevant business knowledge rapidly.
- Must be able to work both shift (10am-7pm; 7pm-3am)
- Excellent communication skills and a strong team spirit.
- Ability to work independently and handle multiple priorities.
- Only livechat (No phone calls or emailing)
- Able to use translator
- Resolve issues for premium users to ensure a smooth experience.
- Collect and report feedback from users and agents to superiors, and help resolve issues.
- Review user information and content for compliance with platform rules.
- Communicate with agents to build good relationships and drive business growth.
- Handle public opinion skillfully to maintain the platform\'s reputation.
- Inform clients about new promotions and provide advice.
- Increment
- Training Provided
- Annual Leave
- Medical Claim
- Medical Leave
- Hybrid Mode Working
- 5 Working days, 2 Day off per week
- EPF
- SOCSO
Maukerja
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Job Detail
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Job IdJD1068994
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, Malaysia
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EducationNot mentioned