Job Description

• Have a flexible schedule, including the ability to work shifts and weekends
• Computer literate - MS Office Applications, Basic knowledge of Internet

• Handles and responds to customer enquiries and complaints through phone, online chat and/or e-mails
• Ensures all customer inquiries/ issues/ complaints are resolved according to the company\'s processes and procedures
• Identifies and escalates difficult and complex issues to senior team members
• Maintains a positive, empathetic and professional attitude towards customer
• Enters, updates and maintains accurate information of customer interaction, transactions, comments and complaints in the company\'s system
• Resolves customer requests and problems by making appropriate booking changes based on company\'s processes and procedures, as well as activity terms and conditions
• Liaises with external vendors and service operators to fulfill booking changes
• Keeps updated with company procedures and processes
• Shares customer feedback with relevant departments for further improvements
• Deliver customer satisfaction through excellent service quality with required service level to meet the goals and objectives
• Solve problems and analyze accurately with appropriate speed
• A demonstrated commitment to the call centre values
• Adaptable, with high tolerance level and ability to handle various changes and needs of operations
• Ensure diligent follow up and fulfill promises made to customer / internal functions
• Establish and maintain good relationships with customer

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• Premium workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company with 26 years of experience and 350+ industry awards

Ricebowl