Customer Service Specialist ???? Non Voice (travel Industry)
Job Description
MohonKelayakan- Fresh Graduates are welcome to apply!- Fluency in Traditional Mandarin (speaking, reading, and typing) is required.- Average English communication skills.- Willingness to work 5 working days with 2 off days (8am - 11pm) including public holidays.- Able to work in KL Sentral (fully on-site office, easily accessible by LRT and MRT).- Interest in customer service and the Travel industry.- Ability to proactively and independently work towards meeting targets and goals.- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.- Patience, empathy, and a unique ability to manage stressTanggungjawab- Handle customer inquiries via live chat/email about online travel agency/related products- Provide friendly and efficient service to the travel community of our client.- Inquiries include refunds, cancellations, delay requests, complaints- Process reservations or support work relating to travelling/related products- Manages feedback/complaints and liaise with back end support to resolve members' issues- Advise on latest promotions- Research information and troubleshoot problems using available resourcesManfaat
- Shift Allowance
- KPI Incentive
Maukerja
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Job Detail
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Job IdJD1083793
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, Malaysia
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EducationNot mentioned