Job Description

Job description Customer Service Representative Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:

• High school certificate, diploma, bachelor degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.
• Able to work Monday-Friday alternate week Monday-Saturday.
• Able to work on rotational shift (Contain 3 groups of shift pattern).

Perks:

• Fixed Salary varies for English/Mandarin/Cantonese speaker (RM2400-RM3300).
• Transport Provided.
• Career Growth : Senior Executive, Team Leader, Project Leader and Assistant Manager.
• Secure work place and established employee amenities provided.

Job Type: Permanent Salary: RM2,400.00 - RM3,300.00 per month Benefits:

• Flexible schedule
• Free parking
• Opportunities for promotion
• Professional development

Schedule:

• Fixed shift

Supplemental pay types:

• Overtime pay
• Performance bonus

Ability to commute/relocate:

• Iskandar Puteri: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer Care Specialist: 1 year (Preferred)

Language:

• Mandarin (Required)
• Cantonese (Required)

Shift availability:

• Night Shift (Required)