Job Description

- Work closely with customers to define success and assist them to drive the significant value of using the [Respond.io](http://Respond.io) platform - Provide informative onboarding support to our customers to ensure a positive customer experience - Build and maintain a strong relationship with internal and external stakeholders - Serve as a point of escalation for customer issues and ensure quick resolution - Understand deeply customer needs, use cases, and objectives in order to ensure that the [Respond.io](http://Respond.io) platform is properly leveraged - Monitor and report on the overall customer happiness towards [Respond.io](http://Respond.io) platform and usage reports - Monitor and be responsible of high customer satisfaction and retention - Fully understand [Respond.io](http://Respond.io) platform capabilities, identify opportunities for customer\xe2\x80\x99s further growth while working collaboratively with internal team to position upsells
Founded in Hong Kong in early 2017, Respond.io is a Messaging CRM that provides businesses with the tools needed to chat with customers across several messaging apps. Our mission is to improve the relationships between businesses and their customers. With over 4 billion messaging accounts worldwide, people spend more time messaging than any other activity online. This shift, combined with the power of conversation at scale, creates an opportunity to make interacting with the brands easier, more immediate, and ultimately more productive. As consumers grow to demand personal communication on a wide variety of channels, businesses are looking to their software vendors and partners to innovate and deliver these customer experiences. We\xe2\x80\x99re here to make customer communication simple, engaging & fruitful. Here\'s what\'s in for you... \xef\xbf\xbd\xef\xbf\xbd. Attractive medical insurance \xef\xbf\xbd\xef\xbf\xbd Dental Insurance \xef\xb8\x8f. A dedicated Barista that makes coffee for you on the spot \xef\xbf\xbd\xef\xbf\xbd MacBook Pro & other top-notch devices to help you do your work \xef\xbf\xbd\xef\xbf\xbd Free Beers daily! \xef\xbf\xbd\xef\xbf\xbd. Too tired? Go find our nap room \xef\xbf\xbd\xef\xbf\xbd Shower room \xef\xbf\xbd\xef\xbf\xbd. PlayStation for FIFA games with colleagues \xef\xbf\xbd\xef\xbf\xbd. Game Lounge \xef\xbf\xbd\xef\xbf\xbd Monthly team social events \xef\xbf\xbd\xef\xbf\xbd Pizza Parties \xef\xbf\xbd\xef\xbf\xbd Unlimited snacks in our dedicated snack room! \xef\xbf\xbd\xef\xbf\xbd Birthday celebrations \xef\xbf\xbd\xef\xbf\xbd Competitive stock options & salary That\'s how life is like at Asia\'s most promising Start-Up
Bachelor\'s or Equivalent