Customer Success Manager

Kuala Lumpur, Malaysia

Job Description


Who is Tenable? Tenable\xc2\xae is the Exposure Management company. 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 60 percent of the Fortune 500, 40 percent of the Global 2000, and large government agencies. Come be part of our journey! What makes Tenable such a great place to work? Ask a member of our team and they\xe2\x80\x99ll answer, \xe2\x80\x9cOur people!\xe2\x80\x9d We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you\xe2\x80\x99re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together! Your Role: Tenable has an immediate need for a Customer Success Manager who will be responsible for establishing and driving sales activities for our software products within a designated geography. Companies today are grappling with an ever-expanding IT landscape encompassing traditional IT devices and modern assets such as IoT, DevOps and operational technology. In this era, it is more important than ever before for companies to have visibility of their attack surface and the vulnerabilities therein. Tenable\xe2\x80\x99s vision is to help our customers develop this visibility and manage their Cyber Exposure; significantly improving their IT security. Your role involves working with designated existing customers as well as partners in your specified marketplace. Your Opportunity:

  • Responsible for consultatively working with customers to define improvements in their IT security roadmap.
  • Responsible for growing revenue via prospecting, qualifying, selling and closing from existing enterprise client accounts
  • Responsible for Quarterly & Annual Revenue Targets
  • Manage client relationships through all phases of the sales cycle
  • Provide a consultative solutions sales process to prospects specifically to enhance customer\xe2\x80\x99s security practices as it pertains to IT vulnerability management.
  • Conducts one-on-one and group sales presentations
  • Provide account management to an existing territory
  • Responsible for tracking customer information, forecasts and reports
  • Develop and maintain prospect and customer list based on strategic marketing data and other sources for sales leads
  • Plan & Strategize marketing activities with the Marketing and Channel teams for the end users and channels
What you\'ll need:
  • Must have experience selling On-Demand, SaaS (Software as a Service) solution or subscription-based product to a diverse customer base
  • Sales experience of 8+ yrs focused on growing existing business or new business
  • Large account management or project management experience
  • Proven track record for closing large and mid-size companies
  • Ability to adapt, overcome objections, and learn complex solutions
  • Strong time management skills
  • Create new business opportunities through in-depth conversations and relationship building
  • Proven track record of growing business from an established client base.
  • Strong time management skills.
  • Consistent and documented track record for achieving monthly/quarterly/annual target metrics
  • Strong oral and written communication skills are a must
  • Ability to work in a fast-paced, team environment with revenue deadlines
  • Working knowledge of computer applications such as Microsoft Office and Salesforce.com
And ideally:
  • Network Security background
If you\xe2\x80\x99ve reached this point, and you\xe2\x80\x99re still not sure if you should apply\xe2\x80\xa6..Just do it! We\xe2\x80\x99re human and we don\xe2\x80\x99t fit a perfect mold. Having diverse backgrounds, experiences and perspectives, that\xe2\x80\x99s a good thing! If you\xe2\x80\x99re coming from outside of the cyber industry - great! If you\xe2\x80\x99re looking to try something new - awesome! All we ask is you bring passion to all that you do, crave creativity and innovation, and embrace the hard work of gaining new skills and accepting big challenges. We\xe2\x80\x99re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels. #LI-REMOTE

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Job Detail

  • Job Id
    JD890163
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Kuala Lumpur, Malaysia
  • Education
    Not mentioned