Job Description

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Job Details:

• Company: Teleperformance Malaysia
• Job title : Customer Success Specialist- Mandarin Speaking
• TP Code: MFJ-CSS-WON-Penang-001
• Location: George Town, Penang, Malaysia
• Shift: 5 working days (Night Shift)

Requirements:

• Bachelor\'s Degree or at least Diploma or equivalent in any discipline.
• Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
• Must be able to speak, read and write in (Simplified) Mandarin or Cantonese
• Ability to handle queries and objections in a professional manner.
• Passionate about communication and interacting with people is key to success in this role.
• Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.
• Customer Service orientation.
• Minimum typing speed of 40wpm with a 90% accuracy score.
• Computer literate and fully conversant in Microsoft Windows and Microsoft Office
• This position will require you to do permanent night shift due to the market area you will be supporting.

Tanggungjawab

• Support customers to place online orders with the client.
• Provide timely support to customers through available communication channels (inbound & outbound phone calls).
• Processing payments and confidential client information in a manner that is precise and safeguards the customer\'s personal and financial payment data at all times.
• Proactively support customers to mitigate the risk of damage to the client\'s brand and customer loyalty.
• Identify and escalate priority issues through appropriate channels as and when necessary.
• Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
• Maintains and improves quality of service by sharing suggestions and recommendations.
• Keeps job knowledge and skills up to date by attending training and continuously learning.
• Meets all key performance indicators set by the company and client.
• Adheres to the policies and procedures set by the company and client.

Manfaat

• Ongoing training and development opportunities.
• Attractive basic salary with Language Allowance + Night Shift Allowance

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