Customer Success Specialist (mandarin Speaker)

George Town, Pulau Pinang, Malaysia

Job Description


  • Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
  • Must be able to speak, read and write in (Simplified) Mandarin or Cantonese
  • Ability to handle queries and objections in a professional manner.
  • Passionate about communication and interacting with people is key to success in this role.
  • Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.
  • Customer Service orientation.
  • Minimum typing speed of 40wpm with a 90% accuracy score.
  • Computer literate and fully conversant in Microsoft Windows and Microsoft Office
  • This position will require you to do permanent night shift due to the market area you will be supporting.
Responsibilities
  • Support customers to place online orders with the client.
  • Provide timely support to customers through available communication channels (inbound & outbound phone calls).
  • Processing payments and confidential client information in a manner that is precise and safeguards the customer\'s personal and financial payment data at all times.
  • Proactively support customers to mitigate the risk of damage to the client\'s brand and customer loyalty.
  • Identify and escalate priority issues through appropriate channels as and when necessary.
  • Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
  • Maintains and improves quality of service by sharing suggestions and recommendations.
  • Keeps job knowledge and skills up to date by attending training and continuously learning.
  • Meets all key performance indicators set by the company and client.
  • Adheres to the policies and procedures set by the company and client.
Benefits
  • Ongoing training and development opportunities.
  • Attractive basic salary with Language Allowance + Night Shift Allowance

Ricebowl

Beware of fraud agents! do not pay money to get a job

MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.


Job Detail

  • Job Id
    JD1007705
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    George Town, Pulau Pinang, Malaysia
  • Education
    Not mentioned