Job Description

Job Title:

Customer Service Sales Representative

Location:

Sunway Pinnacle, Malaysia (Near Sunway Pyramid)

Working Hours:

9:00 AM - 6:00 PM

Working Days:

5 days/week

Contract:

12-month Renewable Contract

Job Overview:

We're looking for a motivated and customer-focused individual to join our team as a Customer Service Sales Representative. You'll handle customer support and sales-related tasks while working closely with advertisers on a leading social media platform.

Key Responsibilities:

Provide support via chat, email, calls, and instant messaging Handle advertiser inquiries and troubleshoot issues Guide clients on advertising best practices and product features Conduct outreach to promote advertising opportunities (80+ daily interactions) Help advertisers optimize performance and grow their ad spend Work with internal teams to improve processes and service delivery

Requirements:

Experience in customer service or sales (cross-selling/upselling is a plus) Good understanding of social media platforms Comfortable using Microsoft and Google tools Fluent in English (spoken & written); other language skills are a bonus Minimum diploma/college degree in any field Strong communication and problem-solving skills
Job Type: Contract
Contract length: 12 months

Pay: RM3,000.00 - RM3,600.00 per month

Ability to commute/relocate:

Subang Jaya: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)
Application Question(s):

Are you good to work on weekend if required?
Work Location: In person