Customer Support Intern
Petaling Jaya, Malaysia
Job Description
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The Position In this role, you will
- Assist Service Innovation Lead in executing customer support strategies.
- Responsible of the following:
- Team\xe2\x80\x99s activity such as PPM, SAR
- Audits and official documentation
- Department SOP
- Generate CS performance report
- Procurement
- Collaborate closely with stakeholders, gaining a deep understanding of their needs and identifying shared purpose in order to create fruitful partnerships
- Meet customer service KPI and participate in continuous improvements.
- Efficient, organized, details oriented and result driven.
- Able to efficiently prioritize tasks in a fast-changing environment.
- Team players demonstrated by the ability to receive and provide feedback professionally thrive and collaborate in a cross-functional environment.
- Detail oriented, meticulous, responsive to deadlines.
- Ongoing interest in digital services, industry trends, best practices and emerging technologies.
- Strong work ethic and understanding of importance of quality customer service
- Higher diploma or bachelor\xe2\x80\x99s degree, preferably in biomedical engineering or any related discipline
- Computer literate
- Strong ability to work in a matrix and collaborative environment
- Excellent team working skills required
- Adaptable to changing environments
- Able to commit to within 4 - 6 months of internship on a full-time basis
Who we are At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we\xe2\x80\x99ve become one of the world\xe2\x80\x99s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity. Roche is an Equal Opportunity Employer.
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Job Detail
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Job IdJD930188
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPetaling Jaya, Malaysia
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EducationNot mentioned