Job Description

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Client Background: MNC company
Industry : Manufacturing
Location: Tanjung Langsat, Johor
Headcount: 1
Position Title : Customer Support
Tenure: Permanent
Remuneration: RM5,000 - RM7,000
Responsibilities
Uphold Company's Mission Statement, Quality Policy, and Values and Beliefs
Answering queries, taking and entering orders on JD Edwards system, making sure accurate data maintenance
Confirming shipments and invoicing
Sending Certificates of Analysis as required and managing inventories as required in Johor/Shanghai plants
Coordinate with Sales Manager to ensure that customers needs are satisfied and follow up with payment schedules
Logistics vendor management, including get quotations, compare prices, documents follow up, shipment arrangement, payment and communication;
Supporting customers, including offering requested documents and handling complaints;
Customer VAT invoice printing and delivery;
Maintaining current pricing and customer information
Sending Certificates of Analysis as required and managing inventories as required in the Malaysia Plant
Familiar with export terminology and rules (incoterms, L/C's, etc)
Liaising with Shipping Companies
Negotiate freight rates and track shipments
Ensuring that customer needs are satisfied, and making personal contact/relationship building where appropriate
Coordinate with other Customer Support counterparts (e.g. in China, Malaysia, North Ameirca) to service customers where needed
Respond to any customer who calls, and then refer follow up to appropriate person if the account is assigned elsewhere
Works closely with lab, shipping and receiving to aid in the scheduling of production for shipments
Keep an active update of internal delivery plan after receiving PO, and inform related parities (production, lab, sales managers)
Files as required
Other duties as required or assigned by superior
Requirement
Solid knowledge and experience in logistics and exporting (letter of credit, incoterms, order processing)
Excellent oral and written communication skills with a caring, can-do attitude; Excellent computer skills required (Word, Excel, Internet, and PowerPoint, SalesForce, ERP system)
Able to work effectively with a remote environment; good at follow up with different parties and drive for results
Must be self-starter with the ability to prioritize projects, and take direction from multiple team leaders
Must have a positive attitude and be a flexible, energetic source for administrative duties. Attention to detail, focused on accurate work

• Good English, Malay and Chinese language Skills - verbal and written

Able to keep confidential information
Sub Specialization : Supply Chain & Logistics;Logistics Management
Type of Employment : Permanent
Minimum Experience : 3 Years
Work Location : Johor
Salary Range : RM5,000 - RM7,000

Skills Required