Job Description

Chinese-Speaking Customer Experience Officers - Cyprus, Greece or Remote The Role: We are looking for passionate and self-motivated professionals to join our China Relations team in Athens. The successful candidates will have the opportunity to provide high quality customer care service to our clients. This is a great opportunity to be part of an international working environment with great learning and development opportunities. The main responsibilities of the position include: Deal with clients\' inquiries via live chat, email, and telephone Update client details regarding their request status Perform personal clientele analysis and take action as required Handle client inquiries appropriately and ensure that high level service is provided Promote available products and services to clients Cooperate effectively with other departments as required Contribute to team effort by achieving targeted results Perform other ad hoc tasks assigned by team leaders Main requirements: Degree in a business-related field Client-handling experience in the financial services sector will be considered as an advantage Fluent Chinese speakers with excellent oral and written skills in English Ability to multitask and with a high level of organisation skills Outstanding communication and interpersonal skills Excellent computer literacy Valid work permit required Benefit from: Attractive remuneration package Private health insurance Corporate pension fund Food allowance Intellectually stimulating work environment Continuous personal development and international training opportunities Type of employment: Full time Location: Cyprus, Greece or Remote Please visit our website www.xm.com/careers to submit your online application for this position. All applications will be treated with strict confidentiality!

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